Technical Support – Level 1

Join one of INC 5000’s fastest-growing companies in America.

GreenGeeks is a rapidly growing web hosting company that is always looking to add to its family. We are looking for someone who is passionate about web hosting, who is customer service oriented and just plain loves everything about web hosting.

GreenGeeks is seeking dedicated and hard-working rock stars to work with the world’s number one Green web host. Our Customer Support agents need to provide exceptional customer service on a consistent basis and “WOW!” our customers.

If you are unsure what web hosting is, then I’m afraid this position isn’t for you. This requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!

Job Description

Requirements:

  • At least 2-3 years of experience with cPanel/WHM & the web hosting industry
  • Have an understanding of different hosting products such as Shared, Reseller, and VPS
  • Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, Kayako help desk
  • Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
  • Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
  • Have a reliable high-speed internet connection
  • Comfortable speaking with customers via telephone, ticket and live chat

Responsibilities:

  • Inbound Support via Telephone and Live Chat
  • Sales Order Processing
  • Processing Written Tickets in Kayako Help Desk.

Job Category: support
Job Type: Full Time
Job Location: remote

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